Contact Us
Contact Us
Business Information
Brand Name: Haxelli
Legal Company Name: Guangzhou Sanhai E-Commerce Co., Ltd.
Business Owner: Chunyang Chen
Business Address: Room 621, No. 5 Xiaogang Qifu 2nd Cross Road, Yuncheng Subdistrict, Baiyun District, Guangzhou, Guangdong, China
Website: https://haxelli.com
Customer Support Email: service@haxelli.com
Telephone: +86 157 9491 1815
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
Haxelli is owned and operated by Guangzhou Sanhai E-Commerce Co., Ltd.
How Can We Help?
Our customer support team can assist with product information, orders, shipping, tracking, returns, refunds, damaged or incorrect items, and other store-related questions.
Please include your order number and the email address used during checkout so that we can locate your purchase efficiently.
For damaged, defective, incomplete, or incorrect products, please include your order number, a brief description of the issue, and clear photographs or video where relevant.
Customer Service Hours
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).
Messages received outside regular service hours will be reviewed during the next available service period.
Returns
Please contact Customer Support before returning merchandise.
Do not send merchandise to our business registration address unless our support team specifically instructs you to do so.
After a return request is approved, the appropriate return facility address and return instructions will be provided.
Last updated: September 28, 2026