Terms of Service

These Terms of Service govern access to and use of haxelli.com and related services. By accessing or using the website, you agree to these Terms together with applicable policies published on the website.

1. Website Use

You may use this website only for lawful purposes. You must not interfere with website operation, attempt unauthorized access, introduce harmful code, misuse website content, or use our services in violation of applicable law.

2. Eligibility

By placing an order, you represent that you have the legal capacity to enter into the transaction or appropriate authorization where required.

3. Product Information

We make reasonable efforts to present product descriptions, dimensions, materials, finishes, photographs, and specifications accurately.

Minor variations may occur because of manufacturing tolerances, materials, photography, lighting, display settings, or reasonable product improvements.

4. Orders

Orders remain subject to product availability, successful payment authorization, reasonable fraud-prevention checks, and our ability to fulfill the purchase.

We may refuse or cancel an order where reasonably necessary, including payment failure, suspected fraud, inventory errors, obvious pricing errors, or inability to complete fulfillment.

If we cancel an order after payment has been collected, the applicable amount will be returned to the original payment method.

5. Prices and Payment

Product prices and applicable charges are displayed during the purchasing process. Applicable taxes or shipping charges will be shown during checkout where relevant.

6. Shipping and Delivery

Orders are typically processed within 1–2 business days. Estimated delivery is generally 10–20 business days after dispatch.

Additional shipping information is provided in our Shipping Policy.

7. Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

Approved refunds are issued to the original payment method within 5–10 business days after an approved returned item is received and inspected.

8. Order Cancellations

Cancellation requests should be submitted as soon as possible. Cancellation cannot be guaranteed once fulfillment has begun.

Once an order has been dispatched, it cannot be canceled and the applicable return process must be followed after delivery.

9. Intellectual Property

Website branding, original text, graphics, layouts, photographs, product presentation, and other protected materials may be subject to intellectual property rights.

Protected materials may not be reproduced, commercially exploited, distributed, or used to create unauthorized derivative works except where permitted by law.

10. Third-Party Services

Our website may rely on third-party providers for ecommerce technology, payment processing, fulfillment, logistics, analytics, marketing, and other functions.

11. Service Availability

Website functions may occasionally be updated, modified, suspended, or temporarily unavailable because of maintenance, technical issues, security events, or other operational circumstances.

12. Disclaimers

To the extent permitted by applicable law, the website and related services are provided on an “as available” basis. Nothing in these Terms excludes warranties, remedies, or consumer protections that cannot legally be excluded.

13. Limitation of Liability

To the extent permitted by applicable law, liability for indirect, incidental, special, or consequential losses may be limited where legally permissible.

Nothing in these Terms limits liability where such limitation would be prohibited by applicable law.

14. Severability

If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

15. Changes to These Terms

These Terms may be updated where reasonably necessary to reflect operational, service, or legal changes.

16. Consumer Rights

These Terms do not exclude, restrict, or waive mandatory consumer rights or protections that cannot lawfully be excluded.

17. Contact

Questions regarding these Terms may be sent to service@haxelli.com.

Last updated: September 28, 2026