Shipping Policy

1. Order Processing

Orders are typically processed within 1–2 business days after payment is successfully confirmed.

Business days generally exclude weekends and applicable public holidays. Payment review, fraud screening, incomplete information, or address verification may occasionally require additional processing time.

2. Estimated Delivery

Estimated delivery is generally 10–20 business days after dispatch.

Delivery periods are estimates rather than guaranteed arrival dates. Actual delivery may vary depending on destination, carrier operations, customs procedures, weather, seasonal demand, or other circumstances outside reasonable control.

3. Shipping Charges

Any applicable shipping charges will be displayed during checkout before payment is completed.

Customers can review applicable delivery charges and the total order amount before submitting payment.

4. Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability, product location, and delivery destination.

Products within the same order may occasionally be shipped separately and may arrive at different times.

5. Tracking

Once an order has shipped, tracking information will normally be provided where tracking is available.

Carrier systems may require additional time after dispatch before the first tracking update appears.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If an address error is discovered, please contact Customer Support as soon as possible. Address changes cannot be guaranteed after fulfillment has begun or the shipment has been dispatched.

7. Delivery Delays

If tracking has not updated for an extended period or a shipment is substantially beyond the estimated delivery period, please contact Customer Support with your order information.

We will review available shipment information and work with the relevant carrier or logistics provider where appropriate.

8. Lost Packages

If a shipment appears to be lost, please contact Customer Support so that we can review the available tracking information and circumstances and determine an appropriate resolution.

Responsibility for a delivery issue will not automatically be transferred to the customer simply because the shipment has been handed to a carrier.

9. Packages Marked Delivered

If tracking shows “Delivered” but the package cannot be located, please check the delivery area, household members, reception or building management, and available carrier delivery information.

If the package still cannot be located, please contact Customer Support. A support request will not automatically be rejected solely because tracking shows a delivered status.

10. International Fulfillment

Some orders may involve international fulfillment or logistics providers. Delivery may therefore be affected by local import procedures or carrier requirements depending on destination.

11. Shipping Assistance

For shipping, tracking, or delivery questions, please use the support information provided on our Contact Us page and include your order number where possible.

Last updated: September 28, 2026