Return & Refund Policy

1. Return Window

Eligible products may be returned within 30 calendar days after delivery.

2. Return Eligibility

For a standard preference-based return, products should generally be:

• In substantially the same condition in which they were received.
• Returned with applicable components, accessories, hardware, manuals, and packaging.
• Free from damage caused by misuse, neglect, improper assembly, installation, or unauthorized modification.
• Securely packaged to help prevent damage during return transportation.

3. How to Request a Return

Please contact Customer Support before returning merchandise.

Please provide:

• Your order number.
• The product you wish to return.
• The reason for the return.
• Relevant photographs or video where appropriate.

Please wait for return authorization and instructions before sending merchandise back.

4. Return Address

Please do not send merchandise to the business registration address listed elsewhere on our website unless Customer Support specifically instructs you to do so.

Once your request has been approved, the appropriate return facility address and return instructions will be provided.

5. Return Shipping Costs

Preference-based returns: Customers are generally responsible for return shipping costs when returning an eligible item because of a change of mind, incorrect selection, or another preference-based reason.

Damaged, defective, incorrect, incomplete, or materially misdescribed products: If the issue is attributable to us, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear the cost caused by our error.

6. Damaged or Defective Items

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact Customer Support promptly.

Photographs or video may be requested where reasonably necessary to verify the issue and determine an appropriate solution.

7. Refunds

Once an approved return is received and inspected, we will review the return and notify you of the outcome.

Approved refunds are issued to the original payment method within 5–10 business days after the approved returned item is received and inspected.

Banks, card issuers, and other payment providers may require additional time before the refunded amount appears in your account.

8. Exchanges and Replacements

Where appropriate and subject to product availability, an exchange or replacement may be offered for an eligible product.

9. Order Cancellations

Cancellation requests should be submitted as soon as possible.

Cancellation may be possible before shipment but cannot be guaranteed after fulfillment has begun.

Once an order has been dispatched, it cannot be canceled and the applicable return process must be followed after delivery.

10. Unauthorized Returns

Merchandise returned without prior authorization may experience processing delays or may not qualify for a refund.

Last updated: September 28, 2026