Terms of Purchase

These Terms of Purchase apply to purchases made through haxelli.com. By submitting an order, you agree to these Terms together with our applicable Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy.

1. Placing an Order

Customers are responsible for providing accurate billing, shipping, contact, and payment information when placing an order.

Please review selected products, quantities, product options, delivery information, and the order total before submitting payment.

2. Order Confirmation

After an order is submitted, an electronic confirmation may be provided using the contact information entered during checkout.

Order confirmation acknowledges receipt of the order request but does not prevent reasonable payment, availability, address, fraud-prevention, or operational checks before fulfillment.

3. Order Acceptance

An order may be declined or canceled where reasonably necessary, including where:

• A product becomes unavailable.
• Payment cannot be successfully authorized.
• An obvious pricing or inventory error has occurred.
• Submitted information is materially incomplete or invalid.
• A transaction is reasonably suspected of fraudulent or unauthorized activity.
• The order cannot reasonably be fulfilled to the submitted destination.

If we cancel an order after payment has already been collected, the applicable amount will be returned to the original payment method.

4. Product Information

We make reasonable efforts to display product descriptions, dimensions, materials, finishes, features, photographs, and other relevant information accurately.

Minor differences may occur because of manufacturing variation, material characteristics, lighting, photography, or display settings.

5. Product Prices

The applicable purchase price is the price displayed and confirmed during checkout, subject to correction of obvious errors where permitted by applicable law.

Applicable taxes, shipping charges, or other charges will be displayed during checkout where relevant.

6. Payment

Currently available payment methods are displayed during checkout.

Transactions may be processed by independent payment providers using their own authentication, fraud-prevention, and security controls.

7. Order Processing

Orders are typically processed within 1–2 business days after successful payment confirmation.

Processing time is separate from shipping transit time.

8. Shipping and Delivery

Estimated delivery is generally 10–20 business days after dispatch.

Any applicable shipping charges will be displayed during checkout before payment is completed.

Orders may be fulfilled from our own or partner facilities depending on inventory availability, product location, and delivery destination.

9. Tracking

Tracking information will normally be provided after shipment where tracking is available.

Carrier systems may require additional time after dispatch before tracking becomes active.

10. Order Changes and Cancellations

Order change or cancellation requests should be submitted as soon as possible.

A request may be accommodated before shipment where operationally possible but cannot be guaranteed once fulfillment has begun.

Once an order has been dispatched, it cannot be canceled and the applicable return process must be followed after delivery.

11. Returns

Eligible products may be returned within 30 calendar days after delivery.

Customers must obtain return authorization before shipping merchandise and follow the applicable return instructions.

For preference-based returns, customers are generally responsible for return shipping costs.

12. Damaged, Defective or Incorrect Products

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact Customer Support promptly.

Relevant photographs or video may be requested where reasonably necessary.

Where an eligible issue is attributable to us, an appropriate replacement, refund, or return solution will be provided without requiring the customer to bear the cost caused by our error.

13. Refunds

Approved refunds are issued to the original payment method within 5–10 business days after an approved returned product has been received and inspected.

Banks, card issuers, and payment providers may require additional time before the refunded amount appears in the customer's account.

14. Assembly and Product Use

Where assembly or installation is required, customers should follow the instructions supplied with the product and use the product only for its intended purpose.

Damage caused by misuse, improper assembly, incorrect installation, neglect, or unauthorized modification may affect eligibility for a preference-based return where permitted by applicable law.

15. Product Availability

Products are subject to availability. Product specifications, packaging, design details, or availability may be updated or discontinued where reasonably necessary.

16. Delivery Problems

If a shipment is substantially delayed, appears lost, arrives damaged, or is marked delivered but cannot be located, please contact Customer Support.

Customer requests will not automatically be denied solely because a carrier marks a shipment as delivered.

17. Customer Responsibilities

• Provide accurate billing, contact, and shipping information.
• Use an authorized payment method.
• Review product information before purchasing.
• Review the order total before submitting payment.
• Follow applicable assembly, installation, and care instructions.
• Follow the applicable return procedure when requesting a return.

18. Consumer Rights

These Terms do not exclude, restrict, or waive consumer rights, remedies, warranties, or protections that cannot lawfully be excluded under applicable law.

19. Relationship to Other Policies

These Terms of Purchase should be read together with our Terms of Service, Shipping Policy, Return & Refund Policy, Privacy Policy, and other applicable policies published on haxelli.com.

20. Changes to These Terms

We may update these Terms when reasonably necessary to reflect changes in purchasing processes, services, policies, or applicable requirements.

21. Contact

Questions regarding purchases may be sent to service@haxelli.com. Please include your order number when contacting us about an existing purchase.

Last updated: September 28, 2026